Last updated: 18 August 2026
At Woof & Wonders, your privacy is important to us. This Privacy Policy explains how we collect, use and protect your personal information when you visit our website, make an enquiry or request one of our dog training, walking or sitting services.
When you contact Woof & Wonders or submit an enquiry or booking request, we may collect information including your name, email address, telephone number and home address, along with any information you choose to provide about your dog, your requirements and the services you are interested in.
Our website may also collect limited technical and usage information, such as your device/browser information and how visitors interact with the website, through cookies or analytics tools.
We use your personal information to respond to enquiries, arrange and provide our services, communicate with you about bookings, maintain appropriate business records and provide safe and effective care for your dog.
Where applicable, we may also use anonymised or aggregated website analytics to understand how our website is being used and to improve it.
We do not sell your personal information and do not use your personal information for third-party advertising.
Where you enquire about or book our services, we generally process the information necessary to respond to your request and take steps towards, or perform, a contract with you.
We may also process certain information where necessary for our legitimate business interests, such as maintaining appropriate records, operating and improving our website and protecting the security of our services.
We will only share personal information where reasonably necessary to operate our business, provide our services, comply with a legal obligation, or where you have asked us to do so.
This may include trusted service providers that help us operate our website or business, such as website hosting, booking, email or analytics providers. Where these providers process personal data on our behalf, we take appropriate steps to ensure that information is handled securely.
We only retain personal information for as long as reasonably necessary for the purpose for which it was collected, including providing our services and meeting any legal, accounting or record-keeping obligations. Information that is no longer required will be securely deleted or anonymised.
Our website may use cookies and similar technologies that are necessary for the website to function and, where enabled, analytics cookies that help us understand how visitors use the site.
Where consent is legally required for non-essential cookies, these cookies will only be used after you have given your consent. The ICO advises that users need to be informed about cookies and that non-essential cookies generally require agreement before use.
Under UK data protection law, you have rights in relation to your personal information. Depending on the circumstances, these can include asking for a copy of the information we hold about you, asking us to correct inaccurate information, requesting deletion or restriction of your information, objecting to certain uses of your information, and withdrawing consent where processing is based on consent.
To exercise any of these rights, please contact us via our contact form.
If you have concerns about how your personal information has been handled, you also have the right to make a complaint to the Information Commissioner’s Office (ICO).
We may update this Privacy Policy occasionally to reflect changes to our services, website or legal obligations. The latest version will always be published on this page.